Hospitality Agent (Curaçao)

About the role

Bocobay, a vacation rental management company launched in 2020 in Aruba and expanded to Curaçao in late 2024, is hiring an early Hospitality Agent in Willemstad. The agent is the link between Bocobay's systems and processes and the delivery of five-star guest experiences on the ground, working from the resort front desk and travelling to other properties on the island when needed.

Key responsibilities

• Assist guests with check-in and make them feel welcome
• Provide tips and guidance on local activities and amenities
• Manage services such as towel exchanges
• Travel to other properties on the island to provide similar services
• Handle back-office tasks such as inventories, property checks, key management and updating listing information
• Spot and resolve issues proactively, and offer pragmatic solutions to guests
• Help with initiatives such as a local referral program, process improvements and listing marketing

Required profile

• All-rounder and problem solver comfortable with frontline guest service, supplier coordination and keeping internal systems up to date
• Flexible and willing to evolve with a start-up company with ambitious growth plans
• Willingness to work shifts 5 days per week, including weekends, with hours varying from 8 am to 7 pm depending on business needs