Business Account Manager

About the role

Digicel is looking for a Business Account Manager in Willemstad to manage the full lifecycle of corporate and business accounts. The role grows the existing base by promoting and selling corporate mobile and ICT solutions, manages aged debt, and finds new business through networking and pipeline building. It reports to the Sales Manager and works closely with insights, sales support and service teams.

Key responsibilities

• Maintain strong relationships with potential business clients and drive demand into sales
• Keep an up-to-date demand roadmap so Sales and Service can plan and allocate resources
• Manage the end-to-end billing cycle and handle account queries
• Manage the handset allocation fund and keep 90-day debtors to a minimum
• Hold regular account reviews (at least quarterly, more often if the account is large)
• Document customer meetings in Salesforce and track actions, owners and timelines
• Design and influence sales and service programs, and take the lead on change programs and initiatives
• Liaise with delivery teams and drive action across Sales, Service and the wider business
• Own segment, commercial and channel knowledge and run cross-channel alignment meetings
• Deliver consultancy, design and development services to corporate clients and interface with them on technical issues

Required profile

• 2-3 years of B2B or B2C direct sales and field-based account management experience
• Ideally a first degree in Management, Marketing or Sales, or a Diploma in Management Studies
• Knowledge of telecommunications operations and of mobile, wireless, fixed voice and data products
• Proven track record in B2B business solutions sales and in defining and scoping business requirements
• Strong commercial awareness, strategic thinking and negotiation skills

Required skills

• Salesforce or similar CRM and contact management systems
• Managing, forecasting and reporting sales pipelines
• Understanding of telecoms products such as GSM, 3G, DSL, DIA, IP, PBX, VoIP and M2M services
• Ability to become an expert in at least one ICT or business product