Operations Coordinator (Curaçao)

About the role

Bocobay combines tech-powered hospitality service with carefully designed accommodation under one managed experience, and is looking for an Operations Coordinator to oversee its local hospitality operation in Curaçao. Based at the front desk of the flagship One Mambo Beach resort, you will be the link between Bocobay's systems and processes and the delivery of 5-star guest experiences on the ground. The role is hands-on and early, with the chance to shape operations in Curaçao.

Key responsibilities

• Deliver world-class guest experiences, from last-minute requests such as birthday candles to handling difficult guest complaints
• Help guests with check-ins, local tips and anything else they need
• Coordinate internal staff and external suppliers
• Travel to other properties on the island as needed to provide similar services
• Manage back-office tasks such as inventories, property checks, key management and updating listing information
• Proactively spot and resolve issues before they affect guests, and offer pragmatic solutions when problems arise

Required profile

• Fluent English and Dutch
• Previous hospitality experience is a must
• Experience managing junior staff is preferred
• Valid driver's license, clean driving record and the right to work in Curaçao
• Flexible schedule, including weekends; the role is not 9-to-5 and can involve long, unpredictable hours during peak times

Required skills

• Excellent interpersonal and communication skills
• Organized, hardworking and detail-oriented
• Comfortable working in a team and independently, with the ability to solve problems and ask for help when needed